Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to …

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver …

The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone …

The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are …

The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg …

As the use and reliance on technology and the internet grows, so does the opportunities for cyberattacks (Mcanyana, Brindley & Seedat, 2020). …

The Traditional Model: The traditional telco model was built around selling fixed and mobile services to mass market customers and businesses (Krishnan, …

Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not …

It should come as no surprise that telecommunications service providers are ranked as some of the worst-performing industries in terms of customer …

The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration …

South Africa is facing a chronic digital skills gap when it comes to our Information Communication Technology (ICT) sector. This sector has …

Automation is predicted to have a significant impact on how people and businesses operate in the next decade. Although there are pockets …

Automation systematically replaces manually-driven processes with automated processes. Automation has gained momentum and is reshaping the world of business. Businesses should, without …

A number of countries have successfully embraced digitalisation and automation as a tool to enable further development both in their business and …

Automation can lead to a major boost to South Africa’s future economic prosperity. Through increased digitisation and faster pace of technology implementation, …

The rapid and unstoppable advancement in technology can have a disruptive impact on businesses. Technologies, such as machine learning, artificial intelligence, and …

With the world becoming smaller and the pace getting faster, Automation is becoming the means to survive. But what is Automation? Automation …

South Africa has faced a variety of challenges from 2020 to 2021, which have had a massive effect on the economy, such …