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STRATEGIC TELECOMMUNICATIONS

BUSINESS ENABLEMENT

Where ICT Efficiency Begins

Articles

Telesa Comms

Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to …

Telesa Comms

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver …

Telesa Comms

The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone …

Telesa Comms

The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are …

Telesa Comms

The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg …

Telesa Comms

As the use and reliance on technology and the internet grows, so does the opportunities for cyberattacks (Mcanyana, Brindley & Seedat, 2020). …

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The Traditional Model: The traditional telco model was built around selling fixed and mobile services to mass market customers and businesses (Krishnan, …

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Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not …

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It should come as no surprise that telecommunications service providers are ranked as some of the worst-performing industries in terms of customer …

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The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration …

Telesa Comms

South Africa is facing a chronic digital skills gap when it comes to our Information Communication Technology (ICT) sector. This sector has …

Telesa Comms

Automation is predicted to have a significant impact on how people and businesses operate in the next decade. Although there are pockets …

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Automation systematically replaces manually-driven processes with automated processes. Automation has gained momentum and is reshaping the world of business. Businesses should, without …

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A number of countries have successfully embraced digitalisation and automation as a tool to enable further development both in their business and …

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Automation can lead to a major boost to South Africa’s future economic prosperity. Through increased digitisation and faster pace of technology implementation, …

Telesa Comms

The rapid and unstoppable advancement in technology can have a disruptive impact on businesses. Technologies, such as machine learning, artificial intelligence, and …

Telesa Comms

With the world becoming smaller and the pace getting faster, Automation is becoming the means to survive. But what is Automation? Automation …

Telesa Comms

South Africa has faced a variety of challenges from 2020 to 2021, which have had a massive effect on the economy, such …