The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This …

Businesses have become centred around virtual communication, as technology rapidly advances and global business trends evolve (Tangoe, 2018). Telecoms technologies connect employees …

In the digital age of today, data and voice services play a vital role in any company’s business operation (Intense Technologies Limited, …

According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance …

According to a report by Forrester, Telecoms services made up around 14% of an average company’s IT budget before the Covid-19 pandemic …

Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to …

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver …

The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone …

The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are …

The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg …

As the use and reliance on technology and the internet grows, so does the opportunities for cyberattacks (Mcanyana, Brindley & Seedat, 2020). …

The Traditional Model: The traditional telco model was built around selling fixed and mobile services to mass market customers and businesses (Krishnan, …

Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not …

It should come as no surprise that telecommunications service providers are ranked as some of the worst-performing industries in terms of customer …

The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration …

South Africa is facing a chronic digital skills gap when it comes to our Information Communication Technology (ICT) sector. This sector has …

Automation is predicted to have a significant impact on how people and businesses operate in the next decade. Although there are pockets …

Automation systematically replaces manually-driven processes with automated processes. Automation has gained momentum and is reshaping the world of business. Businesses should, without …