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Business Process Automation

Business Process Automation (BPA) is an advanced technology used to automate and streamline complex processes within a business (Gaikwad, 2021). Manual and repetitive tasks are automated, allowing business teams to shift their focus to more critical tasks (Malak, 2022, a). A survey by Camunda (2022) found that 92% of respondents agree that implementing BPA is a key strategy to optimise and streamline business processes. These respondents further agreed that BPA is necessary to minimise employees’ mundane workloads so that they can focus on core business activities.

Main Drivers for BPA

Camunda (2022) explains that increasing the quality of customer service provided is one of the main drivers for BPA implementation, as business’s primary aim of embracing digitalisation technologies is to provide their customers with a unique customer experience. According to a study by Camunda (2022), the main driver of an improved customer experience is closely followed by driving “digital transformation” strategies, reducing operational costs and minimising human error.

Benefits of BPA

Increased Productivity

BPA reduces the amount of “time and resources” required to complete a task through the automation of repetitive and administrative tasks while also completing these tasks faster than their human counterparts. Thus allowing employees to eliminate time spent on wasteful tasks and rather focus on skill-oriented work (Malak, 2022, b). 

Fluix (2022) explains that BPA is able to identify inefficient processes in their workflows, allowing business leaders to introduce improvements in a timely manner. 

A study by Camunda (2022) reports that 89% of respondents’ businesses experienced  organizational growth after one year of implementing BPA as a result of the increased levels of productivity.

Operational efficiencies

Cflow (2022) explains that businesses can experience an increased level of efficiency, as BPA is capable of “faster processing”, completing tasks perpetually, producing error-free work and “collecting analytics”. 

BPA allows your business to run tasks on a continuous basis and should any errors occur, an alert is created to allow employees to intervene (Cflow, 2022). It collects data and produces accurate reports, which business leaders can use to identify any inefficiencies hindering their business processes (Cflow, 2022).

Reduce operational costs

A report by Forrester revealed that BPA has the potential to reduce an organisations’ operational costs by around 90% (Fluixx, 2022). Kane (2022) explains that BPA reduces costs by optimising resource management. Manual management of your business operations introduces a higher likelihood of resource wastage, whereas BPA manages your resources in the most “optimal” and “cost-effective way” (Kane, 2022). 

According to a study by Camunda (2022), one third of IT leaders achieved a 100% return on investment (ROI) and 72% report a minimum ROI of 50% in the same year of implementing BPA.

82% of respondents in a study by Camunda (2022) reported that implementing BPA has become higher on the organisations’ list of priorities than it was in the previous year. For companies that want to embark on digital transformation, BPA has proven to be a valuable first time in this journey.


Camunda (ed.) (2022) in State of Process Automation Report 2022. Camunda, pp. 4, 7, 9, 18. Available at: 

Cflow (2022) Benefits of Business Process Automation, Cflow. Cflow. Available at: 

Fluix (2022) Business Process Automation (BPA), Fluix. Fluix. Available at:

Gaikwad, M. (2021) What Is Business Process Automation? Examples and Benefits, Processology. Processology. Available at: 

Kane, M. (2022) 12 Key Benefits of Business Process Automation in 2022, imageAPI. imageAPI. Available at: 

Malak, H.A. (2022, a) 9 Business Process Automation Benefits That You Should Know, The ECM Consultant. The ECM Consultant. Available at: 

Malak, H.A. (2022, b) What is Business Process Automation? The Complete Guide, The ECM Consultant. The ECM Consultant. Available at: