Robotic Process Automation VS Cognitive Automation

Robotic Process Automation (RPA) and cognitive automation are popular tools being employed by CIOs in order to speed up business processes, explains Kulkarni (2022). RPA and cognitive automation are often…

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Challenges to Business Process Automation

Business Process Automation (BPA) is the use of technology to complete business activities with little to no human intervention (Malak, 2022). BPA efficiently performs manual and repetitive tasks, enabling employees…

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Business Process Automation

Business Process Automation (BPA) is an advanced technology used to automate and streamline complex processes within a business (Gaikwad, 2021). Manual and repetitive tasks are automated, allowing business teams to…

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Creating Value Through Digitalisation: South African Banking Sector

Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to the quick entry of new digital players, the…

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Benefits of Digital Transformation for Communications Service Providers (CSPs)

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…

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