The technology industry is advancing at an exponential rate, introducing new technologies to reinvent business processes and captivate consumers. We look at the development of technology from 2022 to 2023:…
A connected experience is defined as a “seamless connectivity” in which companies develop purposeful relationships with their consumers through the use of intelligent software and automation (IBM, 2017). Drivers Behind…
What is User Experience (UX)? User experience is described as a user’s interaction with a physical or digital product or service and their perception of this interaction (Hurree, 2020). Factors…
What is Customer Experience (CX)? Customer experience (CX) is a consumer's attitude towards a company based on all the consumer's interactions with the company (Mixon & Torode, 2020). These interactions…
The role of the Chief Technology Officer (CTO) and Chief Information Officer (CIO) may seem similar, as both C-suite positions involve leveraging technology to meet business goals (Marinaki, 2022. Their…
An organizations’ ability to successfully leverage new technological advancements plays an important role in achieving long-term successes. This responsibility falls on an organizations’ Chief Technology Officer (CTO). A CTO is…
The Telecoms industry plays an essential role in the digital age of today. As the digital landscape leans towards a connected experience, there is an increased reliance on Telecoms services.…
The technology industry is dynamic, with new developments entering the market yearly. We discuss the latest technology trends you can expect to see in 2023. Industry-Wide Adoption of Artificial Intelligence…
Robotic Process Automation (RPA) and cognitive automation are popular tools being employed by CIOs in order to speed up business processes, explains Kulkarni (2022). RPA and cognitive automation are often…
Business Process Automation (BPA) is the use of technology to complete business activities with little to no human intervention (Malak, 2022). BPA efficiently performs manual and repetitive tasks, enabling employees…