Telecoms Industry: The Role of Digital Technologies in Promoting Sustainability

The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This unprecedented demand for digital communications across the globe…

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The Top 4 Challenges Businesses are Facing in Managing Telecom Expenses

Businesses have become centred around virtual communication, as technology rapidly advances and global business trends evolve (Tangoe, 2018). Telecoms technologies connect employees to data and the applications necessary  to complete…

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Creating Value Through Digitalisation: South African Banking Sector

Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to the quick entry of new digital players, the…

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Benefits of Digital Transformation for Communications Service Providers (CSPs)

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…

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Cybersecurity Challenges in the Transformative Age of the Telecoms Industry

The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…

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The Future Business Model of the Telecoms Industry

The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg et al (2017). The traditional Telco business model is…

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Strategies to Improve Customer Experience (CX) in the Telecoms Industry

Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not developed customer centricity as part of their culture…

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