When you buy a car, the dealership plays an important role. They help you to choose the right model, arrange financing and provide servicing and maintenance. Now imagine going back…
Every role in a business has a specific purpose. Your sales team is focused on generating revenue and your finance team is focused on controlling costs, managing budgets and ensuring…
When it comes to protecting something valuable, one principle is universally understood: the person responsible for safeguarding your assets should not have a vested interest in exploiting them.That’s the meaning…
Telecom Management Services (TMS) have evolved significantly over the past decade. What used to be a back-office function focused on checking invoices and contract administration has become a strategic capability…
In our previous article “Why Your Telco Service Provider Shouldn’t Be Managing Your Telecoms Environment" we realised the risks of letting your telecoms service provider also manage your telecoms environment.…
Although it’s convenient, this convenience comes with a hidden problem.At first glance, it makes perfect sense. Your telecoms or PABX provider delivers your services (voice, data, connectivity) while also giving…
Many of us have heard the term “cloud-first”. It was even the guiding principle for digital transformation over the past decade and while “cloud-first” is still the path to follow,…
For years, specifically within the IT environment, AI (Artificial Intelligence) has played a supporting role but that is starting to change. The ICT industry is entering a new phase. One…
As the year winds down and businesses begin to tie up loose ends, many leaders shift their focus towards holiday campaigns, staff shutdowns and final reporting. But there’s one decision…
The Telecoms industry is incredibly competitive, we are all aware of this, but what we’re less likely to know is that the most completive entities within this industry aren’t necessarily…