The Domino Effect: The Terrifying Consequences of One Small ICT Change
It starts with something small; a software update, a change to a network setting, a new security rule, or a supplier making an adjustment to a service. While these changes…
The Ghosts of ICT Decisions Past
Every business has them: The system that was only meant to be temporary, the software that was purchased to solve one very specific problem, the workaround that saved the day…
The Scariest Thing in ICT? Nobody Knows Who Owns What
Some of the scariest things in ICT don't involve a cyberattack, a major outage or a system suddenly going down. Sometimes, the problem is much quieter: nobody knows who owns…
When Was the Last Time You Challenged Your Telecoms Spend?
When was the last time you looked at your telecoms bill and asked, “Why are we paying this?”Not because the invoice was incorrect or the amount had suddenly increased but…
If Your Telecoms Manager Left Tomorrow, Could Anyone Explain the Environment?
There is often one person in an organisation that everyone turns to when something needs to be answered about their telecoms environment.They know which suppliers the business uses, which contracts…
Things We’ve Normalised in Telecoms That Shouldn’t Be Normal
There are some things in business that we would never accept in other areas of the organisation. We wouldn’t accept a finance department that couldn’t explain where money was being…
Your Business Doesn’t Run on Software, it Runs on Connectivity
Today’s businesses are investing more in technology than ever before and this investment has changed the way that businesses operate. Technologies like: cloud platforms, AI, CRM systems, cybersecurity, business intelligence…
What Would Your Business Look Like Without Connectivity?
Connectivity has become so deeply embedded in modern business that we rarely think about it. What we do think about is the applications that we use, the devices we work…
Nobody Notices Telecoms Until It Stops Working
Most people don’t wake up in the morning thinking about their company’s telecoms environment. They don’t think about the mobile network connecting their employees, the connectivity supporting their cloud applications,…
The Businesses Winning at Telecom Aren’t Spending Less, They’re Managing Better
For years, the conversation around telecom management has centered on one thing: reducing costs. Customers ask "How can we lower our telecoms bill?", "Where can we save money?" and "What…
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