The Domino Effect: The Terrifying Consequences of One Small ICT Change
It starts with something small; a software update, a change to a network setting, a new security rule, or a supplier making an adjustment to a service. While these changes…
The Ghosts of ICT Decisions Past
Every business has them: The system that was only meant to be temporary, the software that was purchased to solve one very specific problem, the workaround that saved the day…
The Scariest Thing in ICT? Nobody Knows Who Owns What
Some of the scariest things in ICT don't involve a cyberattack, a major outage or a system suddenly going down. Sometimes, the problem is much quieter: nobody knows who owns…
When Was the Last Time You Challenged Your Telecoms Spend?
When was the last time you looked at your telecoms bill and asked, “Why are we paying this?”Not because the invoice was incorrect or the amount had suddenly increased but…
If Your Telecoms Manager Left Tomorrow, Could Anyone Explain the Environment?
There is often one person in an organisation that everyone turns to when something needs to be answered about their telecoms environment.They know which suppliers the business uses, which contracts…
The Subscription Problem Nobody Talks About: Telecoms Services
Most of us have experienced subscription fatigue.You sign up for a streaming service to watch one show, subscribe to a fitness app with the best intentions or start a free…
Would You Trust a Car Dealer to Tell You their Competitors Have Better Options?
When you buy a car, the dealership plays an important role. They help you to choose the right model, arrange financing and provide servicing and maintenance. Now imagine going back…
You Wouldn’t Ask Sales to Run Your Finance Department
Every role in a business has a specific purpose. Your sales team is focused on generating revenue and your finance team is focused on controlling costs, managing budgets and ensuring…
Would You Let the Fox Guard the Henhouse?
When it comes to protecting something valuable, one principle is universally understood: the person responsible for safeguarding your assets should not have a vested interest in exploiting them.That’s the meaning…
What to Look for in a Modern TMS Platform
Telecom Management Services (TMS) have evolved significantly over the past decade. What used to be a back-office function focused on checking invoices and contract administration has become a strategic capability…
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