Let’s Cut Costs the Smart Way
Just like people, organisations are always on the lookout for ways to cut costs and for many it’s becoming a necessity rather than just an option. However, where organisations are…
Integration is Key
Many, if not most, organisations need additional assistance when it comes to keeping each aspect / department as efficient as possible. This is entirely understandable as each organisation has their…
Consolidating Siloed Platforms Can Save Your Business Time and Money
It’s common knowledge that organisations are always on the look for out for ways to streamline their operations, to reduce their costs and to maximise their productivity. However, what isn’t…
The Silo Trap
When does the Silo Trap occur? Silos within organisations occur when teams or departments use separate platforms, systems or technologies that operate independently of one another. This makes collaboration and…
The Dangers of Siloed Data in Decision-Making
Most of us know what DDDM (Data-driven decision making) is and understand the importance of it as well. For those who don’t, DDDM, put simply, is making decisions based on…
The Hidden Waste of Siloed Platforms
Efficiency, efficiency, efficiency. A word that is paramount to any organization that’s striving to maximise their productivity and streamline their operations. However, many organizations overlook unknown inefficiencies by making use…
How Customer Experience (CX) and Employee Experience (EX) work together
What is Customer Experience (CX)? Customer experience (CX) is a consumer's attitude towards a company based on all the consumer's interactions with the company (Mixon & Torode, 2020). These interactions…