Telecoms Trends to look out for in 2023
The Telecoms industry plays an essential role in the digital age of today. As the digital landscape leans towards a connected experience, there is an increased reliance on Telecoms services.…
Trends in Customer Experience (CX)
In the current tech-driven and digitalised business era, the decades-old strategy to compete on price is no longer an effective way to succeed. Today, a state-of-the-art customer experience is becoming…
How AI Has Revolutionised The Logistics Industry
Artificial Intelligence (AI) has the potential to radically change many aspects of the logistics industry, from reducing operational costs and streamlining warehouse management to effective fleet management and enhancing customer…
2022 and Beyond: Key Insights into the Tech Industry
The tech industry experienced an upheaval in its workforce, operations and supply chains over the last 2 years as a result of the Covid-19 pandemic. Because of the pandemic, companies…
Telecoms Industry: The Role of Digital Technologies in Promoting Sustainability
The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This unprecedented demand for digital communications across the globe…
How AI can Revolutionise the Telecoms Industry
According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…
Why is SA a Popular Target for Cybercrime?
As the use and reliance on technology and the internet grows, so does the opportunities for cyberattacks (Mcanyana, Brindley & Seedat, 2020). Since 2019, South Africa has seen a sharp…
ICT Trends to Look Out For in 2022
The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration in the direction of digitalisation and digital transformation.…
The Disconcerting ICT Skill Gap in South Africa
South Africa is facing a chronic digital skills gap when it comes to our Information Communication Technology (ICT) sector. This sector has proved to be the backbone of economies and…
Factors that Hinder the Adoption of Automation in SA
A number of countries have successfully embraced digitalisation and automation as a tool to enable further development both in their business and their economy. South Africa, however, has fallen behind.…