We live in a digital world and because of this, massive pressure is placed on Telecom’s service providers (Telco’s) to innovate faster, to deliver personalised customer experiences all while achieving…
The leaders of today’s Telecoms industry are those that have redefined their businesses based on three core principles; customer-centricity, cloud-driven agility and real-time responsiveness.1. Shifting from Network-First to Customer-FirstFor years,…
Even Telco’s that operate in an industry focused on connectivity struggle with internal disconnection. While Telco’s are focusing on attracting new customers and expanding their network, data silo’s, disjointed systems,…
In a competitive industry like the telecoms industry, every second counts and every inefficiency cost’s money. Yet, behind the appealing customer portals and 5G rollouts, many Telco’s (Telecoms Service Providers)…
Organisations are no longer only being held accountable for what they achieve, but for the way that they achieve it as well. At the heart of ethical business practices lies…
Integrity is about doing what’s right, even when it’s difficult.In a business environment, integrity shapes the way that decisions are made, how stakeholders are treated and how trust is built…
It’s no secret that in today’s world trust and ethics feels like a scarce commodity, especially in business. The days of handshake deals and gentleman’s agreements have been replaced by…
If you think about your top 3 favourite brick and mortar stores, do they have an ecommerce website? Chances are that they do, and if they do, their competitors likely…
In recent years we’ve all noticed quite the shift away from brick-and-mortar stores towards eCommerce. But what exactly is it, what’s an eCommerce platform and why is it important to…
When does the Silo Trap occur? Silos within organisations occur when teams or departments use separate platforms, systems or technologies that operate independently of one another. This makes collaboration and…