Myths and Realities of the Telecoms Industry
Every industry has misconceptions that can unfortunately create hesitation amongst the very customers that that industry is targeting. This is no different when it comes to the telecoms industry.In this…
The Future: South Africa’s Telecoms Industry of Tomorrow
The telecoms industry in South Africa has been undergoing significant transformations in recent years, driven by technological advancements, changing consumer demands and regulatory developments, all which is expected to continue…
The Present: South Africa’s Telecoms Industry Today
South Africa's telecommunications industry has undergone significant transformations in recent years, transformations driven by technological advancements, regulatory changes and continuously evolving consumer demands. These changes range from the expansion of…
The Challenges of Interoperability in IoT Ecosystems
Internet of Things (IoT) has emerged as a “transformative technology” that promises to revolutionize industries, enhance efficiency, and improve the quality of life for individuals (PrimaSecure, 2023). IoT devices, ranging…
Decentralized Finance (DeFi) and Blockchain: Revolutionizing the Financial Landscape
Decentralized Finance, or DeFi, has been creating a stir in the financial world in recent years as it offers you new ways to access financial services without the need for…
Multi-Factor Authentication
Multi-factor authentication (MFA) is a security process where users must provide two or more forms of verification before they are granted access to a system or profile. In addition to…
Telecoms and E-commerce: Accelerating Digital Transactions
The telecoms industry plays a crucial role in facilitating digital transactions in today’s interconnected world. The rise of e-commerce has revolutionized the way we shop and the availability of reliable…
Telecoms and Health: Revolutionizing Healthcare Delivery
The Telecoms industry and the healthcare industry are two industries that have traditionally operated separately, but in recent years, they have begun to merge. The development and introduction of new…
The Rise of Mobile Virtual Network Operators (MVNOs)
A MVNO (Mobile Virtual Network Operator), in simple terms, is a wireless communication service provider that leases network capacity from traditional mobile network operators (MNOs) rather than owning their own…
The Shift from User Experience (EX) and Customer Experience (CX) to Human Experience (HX)
What is User Experience (UX)? User experience is described as a user’s interaction with a physical or digital product or service and their perception of this interaction (Hurree, 2020). Factors…