Seven Symptoms of an Unhealthy Telecoms Environment

In today's article, we will shed light on the often overlooked signs of an unhealthy telecoms environment. Just like any other aspect of an organization, the telecoms environment plays a…

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Telecoms and E-commerce: Accelerating Digital Transactions

The telecoms industry plays a crucial role in facilitating digital transactions in today’s interconnected world. The rise of e-commerce has revolutionized the way we shop and the availability of reliable…

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The Evolution of Voice Technology: From Landlines to Voice Assistants

Voice technologies have come a long way since the days of traditional landline telephones. From their humble beginnings as simple communication devices, voice-based technologies have rapidly evolved to include intelligent…

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The Shift from User Experience (EX) and Customer Experience (CX) to Human Experience (HX)

What is User Experience (UX)? User experience is described as a user’s interaction with a physical or digital product or service and their perception of this interaction (Hurree, 2020). Factors…

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Trends in Customer Experience (CX)

In the current tech-driven and digitalised business era, the decades-old strategy to compete on price is no longer an effective way to succeed. Today, a state-of-the-art customer experience is becoming…

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