Let’s Cut Costs the Smart Way
Just like people, organisations are always on the lookout for ways to cut costs and for many it’s becoming a necessity rather than just an option. However, where organisations are…
Integration is Key
Many, if not most, organisations need additional assistance when it comes to keeping each aspect / department as efficient as possible. This is entirely understandable as each organisation has their…
Consolidating Siloed Platforms Can Save Your Business Time and Money
It’s common knowledge that organisations are always on the look for out for ways to streamline their operations, to reduce their costs and to maximise their productivity. However, what isn’t…
The Silo Trap
When does the Silo Trap occur? Silos within organisations occur when teams or departments use separate platforms, systems or technologies that operate independently of one another. This makes collaboration and…
The Dangers of Siloed Data in Decision-Making
Most of us know what DDDM (Data-driven decision making) is and understand the importance of it as well. For those who don’t, DDDM, put simply, is making decisions based on…
The Hidden Waste of Siloed Platforms
Efficiency, efficiency, efficiency. A word that is paramount to any organization that’s striving to maximise their productivity and streamline their operations. However, many organizations overlook unknown inefficiencies by making use…
AI Ethics
We are all aware that artificial intelligence (AI) is evolving rapidly in a large range of industries and because of this, the conversation around AI ethics is becoming increasingly crucial.…
Seven Symptoms of an Unhealthy Telecoms Environment
In today's article, we will shed light on the often overlooked signs of an unhealthy telecoms environment. Just like any other aspect of an organization, the telecoms environment plays a…
How Customer Experience (CX) and Employee Experience (EX) work together
What is Customer Experience (CX)? Customer experience (CX) is a consumer's attitude towards a company based on all the consumer's interactions with the company (Mixon & Torode, 2020). These interactions…