It should come as no surprise that telecommunications service providers are ranked as some of the worst-performing industries in terms of customer experience according to research done by Temkin and…
Internationally, remote working has been a normal business practice amongst many industries and countries. Countries that have implemented remote working policies were not affected as much as South Africa was…
We believe that it is a given that you have to, and it's not as simple as just letting people work from home. Your entire architecture of how you do…
There are four things businesses should focus on: The first goes back to the labour. We need to re-look at our labour contracts and our labour laws to be able…
Simplifying the Procurement Process The procurement of technology and services can be a lengthy one, as most service providers do not have tools in place to enable you to go…
The importance of automating and standardizing your invoicing process cannot be underestimated. It allows a fast and efficient management of billing which reduces the margins for error and the risk…
The process of cost allocation often presents company's with a myriad of challenges. In essence, it seems like a simple process: allocate a cost to its source, but when such…
Understanding your telecoms invoices is about paying the correct amount that you owe your service providers, on time, so you avoid paying additional interest and penalties. There are a number…