The Power of Predictive Analytics in BI

Organizations are continuously on the look-out for different ways to gain a competitive edge over their competitors.  Regardless of the method, this often comes down to having the right data…

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Seven Symptoms of an Unhealthy Telecoms Environment

In today's article, we will shed light on the often overlooked signs of an unhealthy telecoms environment. Just like any other aspect of an organization, the telecoms environment plays a…

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The Shift from User Experience (EX) and Customer Experience (CX) to Human Experience (HX)

What is User Experience (UX)? User experience is described as a user’s interaction with a physical or digital product or service and their perception of this interaction (Hurree, 2020). Factors…

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Trends in Customer Experience (CX)

In the current tech-driven and digitalised business era, the decades-old strategy to compete on price is no longer an effective way to succeed. Today, a state-of-the-art customer experience is becoming…

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