Creating an Ethical Team Culture
Organisations are no longer only being held accountable for what they achieve, but for the way that they achieve it as well. At the heart of ethical business practices lies…
Organisations are no longer only being held accountable for what they achieve, but for the way that they achieve it as well. At the heart of ethical business practices lies…
Integrity is about doing what’s right, even when it’s difficult.In a business environment, integrity shapes the way that decisions are made, how stakeholders are treated and how trust is built…
As we make our final steps towards the end of 2024, we look back at the telecoms landscape and the transformations that have occurred with a focus on the forever…
As we near the end of 2024, it’s time to reflect on some of the common challenges that Teleco’s (telecoms service providers) faced in 2024, as well as the lessons…
Organizations are continuously on the look-out for different ways to gain a competitive edge over their competitors. Regardless of the method, this often comes down to having the right data…
In today's article, we will shed light on the often overlooked signs of an unhealthy telecoms environment. Just like any other aspect of an organization, the telecoms environment plays a…
What is User Experience (UX)? User experience is described as a user’s interaction with a physical or digital product or service and their perception of this interaction (Hurree, 2020). Factors…
What is Customer Experience (CX)? Customer experience (CX) is a consumer's attitude towards a company based on all the consumer's interactions with the company (Mixon & Torode, 2020). These interactions…
Customer Experience (CX) is a vital strategy for businesses to differentiate from the competition and remain ahead of customer expectations and demand. 87% of business leaders consider CX as a…
In the current tech-driven and digitalised business era, the decades-old strategy to compete on price is no longer an effective way to succeed. Today, a state-of-the-art customer experience is becoming…