How AI can Revolutionise the Telecoms Industry
According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…
Benefits of Digital Transformation for Communications Service Providers (CSPs)
Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…
The Evolving Role of the CIO
The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone (2021). As technology evolves and advances so does…
Cybersecurity Challenges in the Transformative Age of the Telecoms Industry
The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…
The Future Business Model of the Telecoms Industry
The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg et al (2017). The traditional Telco business model is…
ICT Trends to Look Out For in 2022
The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration in the direction of digitalisation and digital transformation.…
The Disconcerting ICT Skill Gap in South Africa
South Africa is facing a chronic digital skills gap when it comes to our Information Communication Technology (ICT) sector. This sector has proved to be the backbone of economies and…
Factors that Hinder the Adoption of Automation in SA
A number of countries have successfully embraced digitalisation and automation as a tool to enable further development both in their business and their economy. South Africa, however, has fallen behind.…
Harnessing Automation For Economic Growth in South Africa
Automation can lead to a major boost to South Africa's future economic prosperity. Through increased digitisation and faster pace of technology implementation, South Africa can increase job creation and promote…
Main ICT Trends Prevalent In Overseas Countries
The overseas ICT industry shows a range of development, as each country is on the same journey to automation. Despite each country’s different point of ICT development, there is a…