AI plays a significant role in optimizing resource management by providing accurate and real-time data analysis, predictive modeling and automation.Some specific roles of AI in resource management optimization include: 1.…
The tech industry experienced an upheaval in its workforce, operations and supply chains over the last 2 years as a result of the Covid-19 pandemic. Because of the pandemic, companies…
The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This unprecedented demand for digital communications across the globe…
Businesses have become centred around virtual communication, as technology rapidly advances and global business trends evolve (Tangoe, 2018). Telecoms technologies connect employees to data and the applications necessary to complete…
In the digital age of today, data and voice services play a vital role in any company’s business operation (Intense Technologies Limited, n.d.). Intense Technologies Limited (n.d.) states that companies,…
According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…
According to a report by Forrester, Telecoms services made up around 14% of an average company’s IT budget before the Covid-19 pandemic (Poirior, 2021). This average has undoubtedly increased due…
The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…
Automation systematically replaces manually-driven processes with automated processes. Automation has gained momentum and is reshaping the world of business. Businesses should, without a doubt, employ automation within their business to…