The traditional pipeline business model has dominated industries for decades, but now with the emergence of platform business models, “pipeline giants” are incorporating platforms into their business models to remain…
The traditional flow of a business’s lifecycle, which includes everything from the design and manufacturing process to the sale and consumption of products and services, is changing in our digital…
A platform business is defined as a business model with a core focus on generating value by facilitating seamless interactions between many users (Deloitte, 2021). One of the main roles…
The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This unprecedented demand for digital communications across the globe…
Businesses have become centred around virtual communication, as technology rapidly advances and global business trends evolve (Tangoe, 2018). Telecoms technologies connect employees to data and the applications necessary to complete…
According to a report by Forrester, Telecoms services made up around 14% of an average company’s IT budget before the Covid-19 pandemic (Poirior, 2021). This average has undoubtedly increased due…
Digitalisation in the South African financial industry has been gaining significant momentum over the last decade (Romagny et al., 2021). Due to the quick entry of new digital players, the…
Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…
The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone (2021). As technology evolves and advances so does…
The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…