Telecoms Industry: The Role of Digital Technologies in Promoting Sustainability

The shift to remote working during the Covid-19 pandemic accelerated the need for digital solutions to support home-working environments (BCG, 2021). This unprecedented demand for digital communications across the globe…

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The Top 4 Challenges Businesses are Facing in Managing Telecom Expenses

Businesses have become centred around virtual communication, as technology rapidly advances and global business trends evolve (Tangoe, 2018). Telecoms technologies connect employees to data and the applications necessary  to complete…

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Solve your Telecoms Challenges with STBE (Strategic Telecoms Business Enablement)

In the digital age of today, data and voice services play a vital role in any company’s business operation (Intense Technologies Limited, n.d.). Intense Technologies Limited (n.d.) states that companies,…

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Benefits of Digital Transformation for Communications Service Providers (CSPs)

Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…

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Cybersecurity Challenges in the Transformative Age of the Telecoms Industry

The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…

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The Future Business Model of the Telecoms Industry

The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg et al (2017). The traditional Telco business model is…

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Shifting from a Product-Focus to Customer-Focus in the Telecoms Industry

The Traditional Model: The traditional telco model was built around selling fixed and mobile services to mass market customers and businesses (Krishnan, 2019). In the past, customer demands were simple…

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