In the digital age of today, data and voice services play a vital role in any company’s business operation (Intense Technologies Limited, n.d.). Intense Technologies Limited (n.d.) states that companies,…
According to a report by Forrester, Telecoms services made up around 14% of an average company’s IT budget before the Covid-19 pandemic (Poirior, 2021). This average has undoubtedly increased due…
Digital transformation is defined as the process through which businesses implement technologies across their business processes in order to be a driver for change (Digital Transformation, n.d.). This process of…
The role of a CIO has been a generally technology-driven role since the CIO position first emerged in the 1980s, explains Malone (2021). As technology evolves and advances so does…
The Covid-19 pandemic has accelerated the rollout of digitalisation causing disruptions in customer expectations and the manner in which telecoms services are purchased and used (Firth & Sharma, 2020). Telcos…
The telecoms industry is experiencing an accelerating pace of change leading to major disruptions affecting business, politics, and social life explains Mogg et al (2017). The traditional Telco business model is…
As the use and reliance on technology and the internet grows, so does the opportunities for cyberattacks (Mcanyana, Brindley & Seedat, 2020). Since 2019, South Africa has seen a sharp…
The Traditional Model: The traditional telco model was built around selling fixed and mobile services to mass market customers and businesses (Krishnan, 2019). In the past, customer demands were simple…
The Covid-19 pandemic has shown us how swiftly the pace of technology can develop and change. 2022 will show a continued acceleration in the direction of digitalisation and digital transformation.…
With the world becoming smaller and the pace getting faster, Automation is becoming the means to survive. But what is Automation? Automation is the use of technology and digital tools…