Business Process Automation
Business Process Automation (BPA) is an advanced technology used to automate and streamline complex processes within a business (Gaikwad, 2021). Manual and repetitive tasks are automated, allowing business teams to…
Future of Customer Experience (CX)
Customer Experience (CX) is a vital strategy for businesses to differentiate from the competition and remain ahead of customer expectations and demand. 87% of business leaders consider CX as a…
Trends in Customer Experience (CX)
In the current tech-driven and digitalised business era, the decades-old strategy to compete on price is no longer an effective way to succeed. Today, a state-of-the-art customer experience is becoming…
Digitalisation Trends in Logistics
In this fast-paced and digital-driven era where every industrial sector is going towards digital transformation, the logistics sector has still been on a slower path of digitalisation. One reason is…
How AI Has Revolutionised The Logistics Industry
Artificial Intelligence (AI) has the potential to radically change many aspects of the logistics industry, from reducing operational costs and streamlining warehouse management to effective fleet management and enhancing customer…
How Telehealth is Reshaping the Health Sector
Telehealth is reshaping how patients interact with healthcare professionals. Kopf (2022) explains that telehealth is an umbrella term used to describe the provision of healthcare services to patients remotely through…
The Evolution of Industry Leaders Towards a Platform Business Model
The traditional flow of a business’s lifecycle, which includes everything from the design and manufacturing process to the sale and consumption of products and services, is changing in our digital…
Creating Value Through Platform Business Models
A platform business is defined as a business model with a core focus on generating value by facilitating seamless interactions between many users (Deloitte, 2021). One of the main roles…
2022 and Beyond: Key Insights into the Tech Industry
The tech industry experienced an upheaval in its workforce, operations and supply chains over the last 2 years as a result of the Covid-19 pandemic. Because of the pandemic, companies…
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