How AI can Revolutionise the Telecoms Industry

According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…

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Strategies to Improve Customer Experience (CX) in the Telecoms Industry

Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not developed customer centricity as part of their culture…

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