The global Information and Communication Technology (ICT) industry is constantly evolving, with each passing year bringing new and ground-breaking advancements. As we reach the end of the 2023 year, we…
According to studies by BCG, Artificial Intelligence (AI) should be central to the transformation of Telcos, as it assists in enhancing performance in both the short and long term (Banerjee…
Exceptional customer service delivery ensures customer loyalty and retention, however, Telcos have set the bar very low for CX. Telcos have not developed customer centricity as part of their culture…